We collate two types of information when you access our website:
- Personal Data: the personal data we may collect and process about you may include your name, email address, postal address, phone number, ip address and billing and credit card information (for the purpose of order processing only). please note your payment is processed through secure encryption via payment portal ingenico and all payment information is deleted when payment is processed.
- Non-Personal Data: we may also collate information about which pages you visit on this website and the address/location of the site you came from in order to visit this website. please note this information is analytical and will not be used to identify or contact you individually but is used to learn more generally about our demographic, the needs and trends of our customers in order to provide better, more relevant offerings and ensure our website's design is user friendly.
Purposes of the processing of personal data
We may process your personal data in order to manage your orders, provide you with information about our products when you request it, offer you the best service possible and to ensure our offerings are as up to date and relevant as possible. Your personal data will be used by Serax' authorized employees, consultants, advisors, subsidiary companies, services providers, agents and subcontractors for the above purposes.
Please note we do not share any personal data to third parties under any circumstances, unless legally obliged by law, such as by warrant or court order or otherwise requested by you. We may also share non-personal data (such as the site analytics listed above) in combination with other users on our website, with third parties. This is in order, for example, to provide statistics as to how many unique visitors we have to the website, demographic breakdown, generally activity that our visitors engage with while on our website. Third parties may include advertisers, suppliers, website tracking services and other similar parties.
Cookies are small text files or pieces of information that are stored on your computer (or mobile device as the case may be) when you visit our website. Some parts of this website runs thanks to the cookies that have been installed on your computer. To learn more about cookies, including how to see which cookies have been installed and how to manage and delete them, you can visit the following site : www.allaboutcookies.org. You can also find alternative sources of information on cookies on the internet.
Your personal data is stored on a secure server hosted for us by Serac, our web implementation consultant. As with all internet related content, we cannot 100% guarantee the security of any data you provide to us via this website. We do however take serious steps to ensure as much as possible the security of all data you provide to us via appropriate technical and organizations means. Serax reserves the right to (but not limited to) refuse custom by means of voiding or refunding orders, to close accounts or block customer access where suspected of fraudulent or malicious activity. Only one account per person is allowed. This does not affect your statutory rights.
You have the right to (i) access your personal data; (ii) require the correction of your personal data if and to the extent you can prove such data is inaccurate; (iii) request the deletion of your personal data if the conditions of the general data protection regulation are met; (iv) object to the processing of your personal data on grounds relating to your personal situation and/or request its restriction; and (v) request a copy of your personal data in a structured, commonly used and machine-readable format. You also have the right to withdraw your consent for the processing of your personal data at any time provided that the conditions of the general data protection regulation are met. You however acknowledge that any processing carried out prior to such withdrawal shall not affect the lawfulness of the processing based on your consent before the withdrawal. To make a request regarding your data please contact us at firstname.lastname@example.org. If you deem it necessary, you also have the right to file a complaint regarding the use of your personal data by us with the relevant supervisory authority.
Where requests are manifestly unfounded or excessive, for example because of their repetitive character, we may either (i) charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested or (ii) refuse to act on the request.
Duration of storage of your personal data
We will store the personal data that you send to us via this website on our databases. we will retain your personal data for as long as your account is active, as we have a contract with you or as needed to provide you the services requested or to answer queries or resolve issues with us. We may also need to retain your personal data for a reasonable period of time in order to allow us to comply with statutory obligations, manage disputes and enforce the agreements we entered into. After this period, your personal data shall be deleted from our databases.
Questions / Contact us
If you have any questions in regard to the above please do not hesitate to get in contact with us at email@example.com.